Returns & Exchanges
At DERMATOUCH, we stand by the efficacy of our skincare. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 15 days of delivery for a full refund or store credit.
Initiate Request
Log in to your account and navigate to your order history to select the items you wish to return and state the reason for the request.
Verification & Approval
Our quality assurance team will review your request within 24-48 hours to ensure the product meets our return eligibility criteria.
Pack & Ship
Securely pack the products in their original packaging and attach the prepaid shipping label provided via email to your return parcel.
Refund Processing
Once we receive and inspect your item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing